3333net Privacy Policy — Your data is completely safe with us

1 Introduction

Welcome to 3333net. We understand that sharing personal information on an online gaming platform raises a lot of questions — "Where does my data go?", "Who can see it?", "Is it safe?" These are completely valid concerns, and this Privacy Policy is here to answer all of them directly.

3333net is an online gaming platform built for users in Bangladesh. By registering, logging in, playing games, or using any of our services, you agree to the terms of this Privacy Policy. We encourage you to read through this page in full before getting started.

This policy covers: what data we collect, how we collect it, why we use it, who we share it with, and what rights you have over your data. Transparency is always our goal.

2 What Information We Collect

3333net may collect two types of information from you: data you provide directly, and data collected automatically.

Information Provided Directly

• ID Document: Full name, date of birth, national ID number (collected during KYC verification)
• Contact Information: Mobile number, email address
• Account Information: Username, password (encrypted)
• Financial Information: Mobile banking number (Mobile Banking, Nagad, Rocket), transaction history
• Verification Documents: Copy of passport, driving licence, or NID (for KYC purposes only)

Automatically Collected Information

• IP Address & Device Identity
• Browser Type & Operating System
• Pages visited on the platform and time spent on each (session data)
• Game session times and results log
• Cookies & Local Storage Data

3 How information is collected

3333net collects information through several channels. Each channel is described in detail below:

Channel	When It Is Collected	Type of Information
Registration Form	During account registration	Name, mobile number, date of birth
KYC Verification	For large withdrawals or suspicious activity	Copy of ID document
Payment Gateway	At the time of deposit/withdrawal	Mobile banking number, transaction reference
Website Cookies	Upon accessing the site	Session ID, preference settings
Support Chat	Support Contact Hours	Chat logs, complaint details
Mobile App	While using the app	Device ID, push notification token

4 How your information is used

3333net uses your information only for necessary purposes. No data is used without your consent.

• Service Delivery: To create accounts, log in, access games, and process transactions
• Identity Verification: To verify user age and identity during the KYC process
• Fraud Prevention: To detect suspicious transactions or account activity
• Customer Support: To resolve your complaints or issues promptly
• Legal Obligations: To maintain records as required by authorities
• Platform Development: To analyse user experience and improve the site
• Security: To prevent unauthorized access and cyberattacks
• Contact: To send important updates or security alerts

5 Who Your Information Is Shared With

3333net may share your information with third parties on a limited, need-only basis. The specific cases are outlined below:

Payment Provider

Only the information required to process transactions is shared with Mobile Banking, Nagad, and Rocket mobile banking services. Each of these providers operates under its own privacy policy.

Technology Partners

Only the minimum information necessary to operate games is shared with game software providers and Live Casino streaming partners.

Legal Authorities

Information may be shared with authorities if required by court order, government directive, or anti-money laundering laws.

6 Cookie Policy

3333net uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of Cookies We Use

• Essential Cookies: To maintain your login session and ensure site security — the site cannot function without these.
• Functionality Cookies: To remember your language preference, game settings, and display preferences.
• Analytics Cookies: Which pages are visited most and how long users spend on the site — this data is anonymous.

You can disable cookies through your browser settings. However, disabling essential cookies may prevent login and other core features from working properly.

7 Data Security Measures

3333net protects your information using industry-leading security technology. Our security framework is outlined below:

• 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Password Hashing: Your password is hashed using the bcrypt algorithm and cannot be read in plain text.
• Firewall & DDoS Protection: Protects servers from external attacks.
• Two-Factor Authentication (2FA): An added layer of security during login.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Restricted Access: Only authorized personnel have access to your information.

8 Your Rights Over Your Data

3333net believes you should have full control over your own data. We guarantee the following rights:

• Right to Access: You can find out what information we hold about you. Submit a request to our support team and a copy will be sent to you within 30 days.
• Right to Rectification: You can request that incorrect or outdated information be updated.
• Right to Erasure: If you close your account or submit a deletion request, your data will be removed — except for information we are legally required to retain.
• Right to Restrict Processing: You can request that your information not be used for specific purposes.
• Right to Data Portability: You may request a copy of your information in a portable format.
• Right to Object: You can object to your data being used for marketing or analytics purposes.

To exercise any of these rights, contact our support team in writing. We typically respond within 7 business days.

9 How long information is retained

3333net does not retain data longer than necessary. However, certain information must be kept for a specified period due to legal or regulatory requirements:

• Account Information: Up to 5 years after account closure
• Financial Transaction Records: Up to 7 years under legal obligations
• KYC Documents: Up to 5 years after verification
• Support Chat Log: 3 years
• Game Log: 1 year
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — up to 1 year

Once the designated retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

1 0 Protection of Minors

3333net is for users aged 18 and above only. We do not knowingly collect information from minors or allow them to create accounts.

Date of birth is verified at registration, and KYC documents are used to confirm age in suspicious cases. If an underage account is identified, it will be closed immediately and all associated data will be deleted.

11 Changes to the Privacy Policy

3333net may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and registered users will be notified by mobile or email.

For significant changes, a notification will appear when you log in to the platform. Continued use of the site after any changes takes effect will be considered acceptance of the updated policy.

We recommend checking this page from time to time to keep yourself up to date.

12 Contact Us

For any questions, complaints, or requests regarding your data or our Privacy Policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Live chat button at the bottom right of the site (active 24/7)
• FAQ: FAQ Page Get a quick response from